Privacy Policy

Updated 28 July, 2016

Household Home Network ("" or "we", "us", or the "Company") takes your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your Personal Information. If you do not want us to handle your Personal Information in this manner, please do not use the platform. Personal Information is information that could reasonably be used to identify you individually, such as your name, e-mail address, and mobile number.

This Privacy Policy explains: What information we collect How we use that information How we may share that information

How we protect your information

Your choices regarding your Personal Information How to contact us with questions about this Privacy Policy This Privacy Policy applies only to information that we collect on the website (the "Site") and through the mobile application Household (the "App") (collectively the "Household Platform"). Any information you provide to the Household Platform, including any Personal Information, will be transferred to and processed by computer servers located within Europe.

I. INFORMATION WE COLLECT a) Information You Give Us We collect information that you voluntarily share with us through the Household Platform. If you are using the Household Platform to request professional services, you may give us: Contact information, such as your name, physical address, telephone number, and email address Information about your home, such as the number of bedrooms, the types of appliances and zip code or postal code where your home is located Billing information, such as credit or debit card number, expiration date & security code and/or information regarding your Mobile Trustee, Numus, PayPal, Google Wallet or other digital payment accounts If you participate on the Household Platform as a service professional, you may give us: Contact information, such as your name, email address, mailing address, and phone number Log-in information, including your Household Platform username and password Application information, if requesting consideration to participate as a service professional through the Household Platform, such as your experience, skills, eligibility to work, certification and availability If you apply on the Household Platform for employment with Household, you may give us: Contact information, including your name, email address, telephone number, and mailing address Resume and LinkedIn profile More about payment card information: Although users can submit credit card or other payment card information to pay for a service through the Household Platform, Household does not receive this information itself. Payment card information is transmitted directly to a third-party payment card processor, Stripe, through an Internet connection secured by industry-standard Secure Socket Layer (SSL) encryption technology. Stripe then communicates to Household whether your payment has cleared, but does not provide payment card information to Household. Surveys You may, at your choice, complete surveys on the Household Platform about, for example, your level of satisfaction with the Household Platform, your engagement with the Household Platform, and your awareness of Household Platform features and reviews of service providers. In some cases, we may link the information you provide in the survey with Personal Information in your Household account, such as your name or email address. When linked to Personal Information, your survey information becomes Personal Information too. b) Information We Collect Through Technology We collect information through technology to enhance our ability to serve you. When you access and use the Household Platform and, in some cases, our third-party service providers collect information about how you interact with the Household Platform. We describe below a few of the methods we use to collect information through technology. When you visit the Household Platform, we collect your Internet Protocol (IP) address. An IP address is often associated with the portal you used to enter the Internet, like your Internet service provider (ISP), company, association, or university. While an IP address may reveal your ISP or geographic area, we cannot determine your identity solely based upon your IP address. However, we may link the last IP address you used to access the Household Platform to Personal Information you provide us. We may also collect a unique identifier for your computer, mobile device, or other device used to access the Household Platform ("Device Identifier"). A Device Identifier is a number that is automatically assigned to the device you used to access the Household Platform. We may link the Device Identifier to other information about your visit, such as what pages you viewed, and to Personal Information you provide us, such as your name. Cookies Cookies are small files that are downloaded to your device when you visit a website. The cookie then sends information back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies are useful because they allow a website to recognize a user's device. You can find more information about cookies at: and Cookies perform many different functions, such as letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. Cookies can be categorized by who puts the cookie on the user's computer (or other device the user uses to browse the website). First-party cookies are cookies placed by the party operating the website. For example, any cookies we (Household) place on your computer from our Site are first-party cookies. Third-party cookies are cookies placed from a website by a party that does not own or operate that website. We use only first-party cookies on our Site. Cookies are also often categorized by function. We use four types of cookies by function on our Site:

1. Essential Cookies These are cookies that are strictly necessary for the functioning of the website or for performing services that an individual user has requested. For example, we use a cookie that remembers that you are logged into the Site until you log out.

2. Analytical Cookies These cookies collect information about how visitors use a website — for instance, which pages visitors go to most often, and whether visitors get error messages from web pages. Analytical cookies don't collect information that identifies a visitor. All information that analytical cookies collect is aggregated and therefore anonymous. These cookies are used only to improve how a website functions. We use cookies provided by third-party service providers, including Google Analytics, to help us analyse how users use the Site. The Google Analytics cookies collect data tied to a user's IP address, such as the length of time a user spends on a page, the pages a user visits, and the websites a user visits before and after visiting the Site. You can object to the collection of your information by Google Analytics by clicking here. The cookies provided by each third-party service provider send the information they collect to that third-party service provider. For example, the cookies provided by Google Analytics send information about your Site interactions to Google Analytics. Each third-party service provider then compiles aggregated data using the information received and sends us reports on the aggregated data. These reports are not shared with other parties. We use the reports to offer better Site experiences and tools in the future. Although these cookies provide information to the third-party service providers, they are first-party cookies because we place them ourselves.

3. Functional Cookies These cookies allow the website to remember choices users make and to provide enhanced, personalized features.

4. Targeting/Advertising Cookies Targeting/advertising cookies are cookies used to deliver advertisements relevant to the user. They remember that a user has visited a website and share this information with other organizations, such as advertising vendors. Cookies in this category may include Remarketing Cookies. These are cookies that remember that you visited our Site after you leave. Sometimes they collect information about what pages of our Site you visited. They then share this information with our third-party vendors, such as Google, Facebook, and Twitter. Based on this information, the third-party vendors show you advertisements on third-party websites for Household products that we think may interest you based on what you viewed on our Site. You may opt out of Google's use of cookies by visiting Google's Ads Settings here. You can also opt out of the use by other third-party vendors, of information from cookies placed by the Site by visiting the Network Advertising Initiative opt-out page. However, not all of our third-party vendors participate in the Network Advertising Initiative opt-out page.

Cookies can also be categorized by how long they remain on your device. There are two broad categories of duration:

1. Persistent cookies Persistent cookies remain on your device until deleted manually or automatically.

2. Session cookies Session cookies remain on your device until you close your browser when they are automatically deleted. We use both session and persistent cookies on our Site. Location of information processing: The information collected by our cookies is processed in servers located in Europe. Users in the European Union (E.U.) have the right to refuse to allow cookies to be placed on the device they use to access the Site. We describe below how E.U. users can reject cookies used by our Site. Rejecting Cookies Through Browser Settings: The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether. For more information on using browser settings to reject cookies, please visit You should note that rejecting cookies in your browser settings may mean that any preferences you set on this Site will be lost and that the Site may not work as well. In addition, using the browser settings to reject cookies may also cause your browser to reject cookies from all websites, not just this Site. If we change our Cookie Policy, we will post those changes on this page and update the Cookie Policy modification date above. If we materially change this Cookie Policy in a way that affects how we use or disclose your personal information, we will notify you by prominently posting a notice of such changes before making them and by stating the effective date of the changes. Web Beacons We may include small graphic images or other web programming code, called web beacons (also known as "pixel tags", "web bugs" or "clear GIFs"), in our web and mobile pages and messages. The web beacons are minute graphics with a unique identifier. They are used to track the online movements of Web users. In contrast to cookies, which are stored in a user's computer hard drive, web beacons are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. Web beacons help us better manage content on the Household Platform by informing us what content is effective, monitoring how users navigate the Household Platform, counting users of the Household Platform, and counting how many e-mails sent by us were actually opened. Your 'Do Not Track' Browser Setting We do not support the Do Not Track (DNT) browser setting. DNT is a preference you can set in your browser's settings to let the websites you visit know that you do not want the websites collecting your Personal Information. We do track your online activities over time and across third-party websites or online services. For example, we use web beacons to help us determine what links or advertisers brought you to our Site. We also use third-party service providers to display advertisements to you on other websites based on your activities while on the Household Platform. c) Information Collected by Mobile Applications When you use the App, the App may automatically collect and store some or all of the following information from your mobile device ("Mobile Device Information"), including, but not limited to: The type of Internet browsers you use with the App. Your preferred country site. Your mobile operating system. Your phone number or other identifiers assigned to your mobile device, including: The IP address of your mobile device, The manufacturer and model of your mobile device We may also collect information about how you use the App, such as the amount of time you spend using the App, how many times you use a specific feature of the App over a given time period, how often you use the App, and actions you take in the App. In addition, we may gather information about the website from which you downloaded the App to help us determine what App download site is most effective (collectively "App Usage Information"). We may link your Mobile Device Information and App Usage Information to Personal Information you have provided us, in which case we will treat the combined information as Personal Information. Location Tracking We do not track your location. d) Information You Provide About A Third Party If you choose to use our referral service to tell a friend about the Household Platform, we may collect your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Household Platform. We store this information only to send this one-time email and to track the success of our referral program. We do not use this information for any other marketing purpose unless we obtain consent from that person or we explicitly say otherwise. Please be aware that when you refer a friend, your e-mail address may be included in the message sent to your friend. e) Information Third Parties Provide About You We may supplement the information we collect about you through the Household Platform with records received from third parties, eg your waste management company’s WIS server, in order to enhance our ability to serve you, to tailor our content to you, and to offer you information that we believe may be of interest to you. For example, websites on which we have placed advertisements, such as Google, may tell us which ads about Household you clicked. This is often called "conversion tracking." If you login to the Household Platform through a social networking site, such as Facebook, we may collect your Facebook authentication token and account identification number and use that information to provide you with access to your account on the Household Platform. We will apply this Privacy Policy to any Personal Information received from third parties, unless we have disclosed otherwise. f) Information You Provide to a Third Party The Household Platform includes links from the Household Platform to sites or applications operated by third parties ("Third-Party Sites") and plug-ins (such as Twitter buttons) from Third-Party Sites. Household does not control any Third-Party Sites, and is not responsible for any information they may collect. The information collection practices of a Third-Party Site are governed by that site's privacy policy. We recommend that you read the Third-Party Site's privacy policy if you choose to enter any Third-Party Site or click on a plug-in. II. HOW WE USE THE INFORMATION WE COLLECT We use the information we collect to serve our customers, consider applicants, market and promote our services, and improve your experience at the Household Platform. Some examples include: Scheduling, rescheduling, and cancelling services Rating service professionals Addressing service complaints Communicating with you by email, telephone, or text message, in accordance with your wishes Managing payments for services Considering whether to engage service professionals on the Household Platform Evaluating job applications to work at Household Improving customer service Sending you marketing and promotional emails, unless you have told us you do not want to receive such emails Troubleshooting technical problems on the Household Platform Responding to questions and feedback Conducting research and analysis Running online or mobile sweepstakes, contests, or other promotions Marketing and advertising products and services Continuously evaluating and improving the online and mobile user experience Preventing, discovering and investigating violations of this Privacy Policy or any applicable terms of service or terms of use for the Mobile Application, and investigating fraud, chargebacks or other matters Contacting you with regard to your use of the Household Platform and, in our discretion, changes to the Household Platform and/or the Household Platform policies By using the Household platform, you expressly consent and agree to accept and receive communications from us, including via e-mail, text message, calls, and push notifications to the cellular telephone number you provided to us. By consenting to being contacted by Household, you understand and agree that you may receive communications generated by automatic telephone dialing systems and/or which will deliver prerecorded messages sent by or on behalf of Household, its affiliated companies and/or Users/Professionals, including but not limited to: operational communications concerning your account or use of the Household Platform or Services, updates concerning new and existing features on the Household Platform, communications concerning promotions run by us and news concerning Household and industry developments. If you wish to opt-out of promotional emails, text messages, or other communications, you may opt-out by following the unsubscribe options described below. Standard text messaging charges applied by your cell phone carrier will apply to text messages we send. You acknowledge that you are not required to consent to receive promotional messages as a condition of using the Household Platform or the Services. You may opt-out of receiving promotional or marketing texts or calls from Household at any time. You may also opt-out of receiving all texts or calls from Household (including informational or transactional messages), however you acknowledge that opting out of receiving all texts may impact your use of the Household Platform or the Services. Data Retention Back-ups of the databases containing your Personal Information are located on our servers in Europe. III. HOW WE SHARE THE INFORMATION WE COLLECT We do not sell, rent, or trade your Personal Information to third parties other than as disclosed in this Privacy Policy at the time you provide your information. The following are some of the ways we share your information: a) Third Parties Providing Services on Our Behalf Third party companies and individuals provide or facilitate certain aspects of the services offered through the Household Platform on our behalf. We may provide these third-party service providers with access to your information, including your Personal Information, so that they can perform these services for us. We require these third-party service providers to provide safeguards for your Personal Information similar to the ones that we provide. The following are some examples of how we share your information with third-party service providers. We retain third-party service providers to help us perform data analytics regarding your interactions with the Household Platform. For example, Google Analytics (privacy policy here) may track what pages users visit on the Site, whether users use any coupon codes, and what services users request to determine how users use the Site. In some cases, these third-party service providers, may in turn share your Personal Information, such as your name and email address, with other third parties for their marketing-related purposes. If you wish to opt out of having your Personal Information shared with such third parties, please email Service providers help us to provide functions available through the Household Platform. For example, we may share your Device Identifier with third-party so that it can help us to send you push notifications. We use third-party service providers to analyse your use of our App. For example, Google Analytics provides reports to us showing the sites from which users download our App tied to information about how you downloaded the App, such as your IP address and Device Identifier. We may disclose your Personal Information to a solicitor in the process of obtaining legal advice. We use Stripe, a third-party service provider, to process any billing information, including credit card information you submit. b) If You Agree To Receive Information From Third Parties When using the Household Platform, you may be presented with opportunities to receive information or marketing offers directly from third parties. If you agree to share your Personal Information to receive this information or marketing offers, your Personal Information may be disclosed to such third parties. All the information you disclose to the third parties will be subject to the privacy policy and practices of such third parties. We are not responsible for the privacy policies and practices of such third parties and, therefore, you should review the privacy policies and practices of such third parties prior to sharing your Personal Information with them. If you later decide that you no longer want to receive communication from such a third party, you will need to contact that third party directly. d) Sweepstakes, Contests and Promotions We may offer sweepstakes, contests, and other promotions (any, a "Promotion") through the Household Platform that may require providing Personal Information to register. By participating in a Promotion, you are agreeing to the official rules that govern that Promotion, which may contain specific requirements of you, including, allowing the sponsor of the Promotion to use your name, voice and/or likeness in advertising or marketing associated with the Promotion. Please read the official rules carefully. If you choose to enter a Promotion, Personal Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion's official rules, such as on a winners' list. e) Social Network Site Authentication If you choose to log-in to the Household Platform through Facebook, Twitter, or another social networking site, we may share information about your account with the social networking site. f) Administrative and Legal Reasons Required Disclosures: We may be required to disclose Personal Information in response to a court order, subpoena, or as otherwise required by law. Legal Compliance and Protections: We may disclose account and other Personal Information when we believe disclosure is necessary to comply with the law or to protect the rights, property, or safety of Household, our users, or others. This includes exchanging Personal Information with other companies and organizations for fraud prevention and credit risk reduction. g) Corporate Transactions We reserve the right to disclose and transfer your information, including your Personal Information: To a subsequent owner, co-owner, or operator of the Household Platform or successor database. In connection with a corporate merger, consolidation, the sale of substantially all of our membership interests and/or assets or other corporate change, including to any prospective purchasers. CHILDREN'S ONLINE PRIVACY PROTECTION ACT COMPLIANCE We do not collect any information from anyone under 18 years of age. The Household Platform, and products and services offered through it, are all directed to people who are at least 18 years old or older. If you are under the age of 18, you are not authorized to use the Household Platform. IV. HOW WE PROTECT THE INFORMATION WE COLLECT The security and confidentiality of your Personal Information is important to us. We have implemented technical, administrative, and physical security measures to protect your Personal Information from unauthorized access or disclosure and improper use. For example, when users book services, the information they input is encrypted through SSL encryption. We do not store credit card information on our servers, and we use SSL encryption to protect your credit card information when it is transferred to our third-party payment processor. In addition, access to your Personal Information is restricted in our offices. Only employees who need the Personal Information to perform a specific job, for example, sales representatives, managers, and customer service staff, are granted access to Personal Information. All employees with access to Personal Information are kept up-to-date on our security and privacy practices. After a new policy is added, these employees are notified and/or reminded about the importance we place on privacy, and what they can do to enhance protection for our users' Personal Information. It is important for you to protect against unauthorized access to your account password and to your computer. Be sure to logout of your account or to close your browser after you have completed your visit to our Site. Please note that despite our reasonable efforts, no security measure is ever perfect or impenetrable, so we cannot guarantee the security of your Personal Information. V. YOUR CHOICES REGARDING THE INFORMATION WE COLLECT You may contact to update, correct, or delete your Personal Information. In addition, you may cancel or modify the email communications you have chosen to receive from the Household Platform by following the instructions contained in emails from us. VI. HAVE QUESTIONS? If you have any questions about this Privacy Policy, we'll do our best to answer them promptly. Here's how to contact us: or via Contact Us form on our website PRIVACY POLICY UPDATES If we change this Privacy Policy, we will post those changes on this page and update the Privacy Policy modification date below. If we materially change this Privacy Policy in a way that affects how we use or disclose your Personal Information, we will notify you by prominently posting a notice of such changes before making them and by stating the effective date of the changes.

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