Updated 28 July, 2016
How we protect your information
I. INFORMATION WE COLLECT a) Information You Give Us We collect information that you voluntarily share with us through the Household Platform. If you are using the Household Platform to request professional services, you may give us: Contact information, such as your name, physical address, telephone number, and email address Information about your home, such as the number of bedrooms, the types of appliances and zip code or postal code where your home is located Billing information, such as credit or debit card number, expiration date & security code and/or information regarding your Mobile Trustee, Numus, PayPal, Google Wallet or other digital payment accounts If you participate on the Household Platform as a service professional, you may give us: Contact information, such as your name, email address, mailing address, and phone number Log-in information, including your Household Platform username and password Application information, if requesting consideration to participate as a service professional through the Household Platform, such as your experience, skills, eligibility to work, certification and availability If you apply on the Household Platform for employment with Household, you may give us: Contact information, including your name, email address, telephone number, and mailing address Resume and LinkedIn profile More about payment card information: Although users can submit credit card or other payment card information to pay for a service through the Household Platform, Household does not receive this information itself. Payment card information is transmitted directly to a third-party payment card processor, Stripe, through an Internet connection secured by industry-standard Secure Socket Layer (SSL) encryption technology. Stripe then communicates to Household whether your payment has cleared, but does not provide payment card information to Household. Surveys You may, at your choice, complete surveys on the Household Platform about, for example, your level of satisfaction with the Household Platform, your engagement with the Household Platform, and your awareness of Household Platform features and reviews of service providers. In some cases, we may link the information you provide in the survey with Personal Information in your Household account, such as your name or email address. When linked to Personal Information, your survey information becomes Personal Information too. b) Information We Collect Through Technology We collect information through technology to enhance our ability to serve you. When you access and use the Household Platform and, in some cases, our third-party service providers collect information about how you interact with the Household Platform. We describe below a few of the methods we use to collect information through technology. When you visit the Household Platform, we collect your Internet Protocol (IP) address. An IP address is often associated with the portal you used to enter the Internet, like your Internet service provider (ISP), company, association, or university. While an IP address may reveal your ISP or geographic area, we cannot determine your identity solely based upon your IP address. However, we may link the last IP address you used to access the Household Platform to Personal Information you provide us. We may also collect a unique identifier for your computer, mobile device, or other device used to access the Household Platform ("Device Identifier"). A Device Identifier is a number that is automatically assigned to the device you used to access the Household Platform. We may link the Device Identifier to other information about your visit, such as what pages you viewed, and to Personal Information you provide us, such as your name. Cookies Cookies are small files that are downloaded to your device when you visit a website. The cookie then sends information back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies are useful because they allow a website to recognize a user's device. You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu. Cookies perform many different functions, such as letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. Cookies can be categorized by who puts the cookie on the user's computer (or other device the user uses to browse the website). First-party cookies are cookies placed by the party operating the website. For example, any cookies we (Household) place on your computer from our Site are first-party cookies. Third-party cookies are cookies placed from a website by a party that does not own or operate that website. We use only first-party cookies on our Site. Cookies are also often categorized by function. We use four types of cookies by function on our Site:
1. Essential Cookies These are cookies that are strictly necessary for the functioning of the website or for performing services that an individual user has requested. For example, we use a cookie that remembers that you are logged into the Site until you log out.
3. Functional Cookies These cookies allow the website to remember choices users make and to provide enhanced, personalized features.
Cookies can also be categorized by how long they remain on your device. There are two broad categories of duration:
1. Persistent cookies Persistent cookies remain on your device until deleted manually or automatically.